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We are looking for enthusiastic and proactive Customer Support Experts with English, German or Spanish language to join our sales department.
Responsibilities:
• Consulting and advising clients about the purpose and the features of the platform in order to secure new accounts;
• Managing clients’ accounts – receiving transactions and other requests from your clients;
• Effective communication with clients and colleagues to ensure customer satisfaction;
• Providing telephone, chat and email support to customers;
• Working through data processing and validation issues with the support team;
• Providing best practices in how to use the platform to clients as needed;
• Providing quick, on-the-spot tutorials to clients as needed.
Skills and requirements:
• 1+ year of customer service experience is considered a strong plus;
• Fluency in English, German or Spanish language – both written and spoken;
• Proficiency in Microsoft Office (Word, Excel, Outlook);
• A very good eye for detail;
• Negotiation skills;
• Ability to work independently as well as in a team with the confidence to take the lead;
• Taking pride in delivering a high-quality service;
• A professional, helpful and friendly attitude.
Our offer:
• Ground floor opportunity to change the European lending canvas;
• Work with sharp, extremely ambitious and motivated colleagues in a results-driven local multinational environment;
• Ongoing training and development programs;
• Competitive remuneration;
• Bonus scheme based on monthly performance;
• Working hours – 9.00 – 18.00 or 10.00 – 19.00;
• Centrally located office with a scenery view and close to a park.
Benefits:
• Option for Multisport card at a discounted price;
• Additional health insurance;
• Smartphone and sponsored mobile plan.
We are searching for candidates who enjoy working with people in a fast-paced, growing environment.
To apply, please send your CV or link to your LinkedIn profile to [email protected] and include “Business Support Expert with English/ German/ Spanish” in the subject field.
We are looking forward to hearing from you!
